Vahid Pezeshki
Emea Customer Experience Program Lead (Grocery & Retail) @Uber
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WORK HISTORY
Emea Customer Experience Program Lead (Grocery & Retail) @Uber
Define and delivery the EMEA Uber Grocery & Retail strategy across support, policy, and digital journeys- Lead end-to-end CX transformation across digital, human, and automated channels, scaling solutions (chatbot, auto-refunds, segmentation)- Building support products in partnership with marketplace, operation and tech, leveraging AI and automation to standardise Uber policies- Translate VoC and analytics into lifecycle improvements across key journeys leveraging verbatim and sentiment analysis
EDUCATION
Queen Mary University of London
MSc, Business and Management
Brunel University of London
Ph.D. in Marketing - Consumer Behaviour Modelling, Marketing
Azad University - Tehran
BSc, Industrial Engineering (Systems Analysis and Planning)
SKILLS
ABOUT VAHID PEZESHKI
Vahid has designed, built, supported, and led the NPS and VoC programs for multi-billion-dollar brands such as Carphone Warehouse/Best Buy Europe, Wonga, BT, Jobandtalent, TikTok Shop, and BP pulse (EV). He built up the product and process within service function at TikTok Shop, focusing on enhancing the after-sales experience for buyers, sellers, and creators, while also improving service efficiency.Vahid’s specialty and drive lie in designing CX and VoC programs from the ground up and expanding the practice by instilling his contagious passion and love for customer-centricity and employee experience into the very fabric of the business and everyone around him.
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