Vagga Mahesh

About Vagga Mahesh

Working as a Fraud Prevention Specialist at TTEC, Ex - Data Associate at Blink, where I work with a team of data analysts, engineers to collect, process, and analyze large datasets from various sources. I have over 7 years of work experience in data analysis, content management, Fraud analysis where worked as a Data Entry Operator at PepsiCo, Content Creator at BlinkI am passionate about using data and content to solve real-world problems and create positive social impact. I am proficient in teamwork, analytical skills, and content management, and I strive to continuously learn and grow as a data professional.

Experience

1. Fraud Prevention Specialist

   TTEC

   Mar 2024 — Present · Ahmedabad, IN

   Monitor and analyze transactions to detect and prevent fraudulent activitiesUtilize analytical skills to identify patterns and irregularitiesInvestigate suspicious activities and implement preventive measuresRemember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situationsCollaborate with cross-functional teams to enhance fraud prevention strategies for projectsAnswer incoming communications from customersConnect and resolve issues with customers using written communication onlyInvestigate suspicious activity and prevent fraudulent activity across multiple platforms. Collaborate with cross-functional teams to resolve customer issues and enforce fraud protocols. Monitor case progress, document findings, and ensure compliance with internal policies and industry regulations. Achieved consistent performance in quality metrics, AHT, and AUX, contributing to department KPIs. Played a key role in mentoring new hires, facilitating onboarding, and providing ongoing training and support. Delivered real-time floor support to peers by resolving queries, clarifying workflows, and minimizing escalation delays.

Education

• Pragati Mahavidyalaya Degree College, Hyderabad

  Bachelor of Science - BS, Mathematics and Computer Science

  2014 — 2017

• Hyderabad Vidya Bhavan High School

  SSC

  1999 — 2012

• Nizam College, Hyderabad

  Diploma of Education, Criminal Justice and Corrections

  2018 — 2019

• Sri Chaitanya Junior College, SR Nagar

  Intermediate, MPC