Vadim Matusovskiy

WORK HISTORY

EDUCATION

SKILLS

ABOUT VADIM MATUSOVSKIY

I am a performance-driven Vice President with over 20 years of experience in leading global customer and technical support teams. My expertise lies in aligning business requirements with organizational processes and regulatory standards to drive results. I am passionate about applying my skills in strategic planning, team leadership, and process improvement to enhance business performance and foster a culture of success.Over my career, I\'ve had the opportunity to lead transformative initiatives, including spearheading an organizational restructuring at Diligent that streamlined operations and reduced overhead costs. I champion talent development, focusing on promoting employee engagement and retention while enhancing overall workforce capabilities. A key aspect of my work has been the successful integration of AI solutions into customer support operations, leading to more efficient workflows and improved service delivery. My focus on KPI-based performance measurement has led to a 35% increase in efficiency and a 98% CSAT score. I also have a proven track record of creating and implementing customer success programs for enterprise-class accounts, building strong cross-functional partnerships to ensure a high-level customer experience.I recently completed a Post-Graduate Certificate in Leadership and Management from the Wharton School of the University of Pennsylvania. This program enhanced my knowledge in strategic management, leadership in the 21st century, and managing and motivating talent. This new certification complements my prior professional certificate in management from the University of Notre Dame.I am well-versed in customer relations, strategic planning, and policy development. I\'m fluent in English, Russian, and Ukrainian. I am always seeking new challenges and opportunities to apply my skills to drive impactful change and contribute to a forward-thinking organization.