Vaden Cranford

About Vaden Cranford

Ten years experience managing global strategic accounts.Five plus years of sales experience - SaaS and Cloud.Ten plus years of training, implementing and managing healthcare, financial, and customer experience/contact center software products.Experience developing account plans, driving adoption and achieving business outcomes.History of developing strong client relationships.Dynamic presenter capable of communicating at all levels.Salesforce, Gainsight, MS Office

Experience

1. Customer Success Champion

   RingCentral

   Dec 2021 — Present · Raleigh, NC, US

   Develop strong customer relationships and serve as trusted partner.Proactively drive adoption across RingCentral’s multiple product technology stack to ensure customers are maximizing ROI. Manage adoption campaigns.Ensure customer satisfaction: plan QBRs, execute mutual success plans, engage appropriate resources to ensure issues are being handled and escalated in a timely manner.Mitigate churn risk. Maintain and grow MRR.Quarterback internal and external initiatives.Act as sales liaison, building internal relationships to help drive growth expansion inside the account, manage partner relationship to better support customers.Partner cross-functionally with support, professional services, sales, and marketing segments to create customer success that drives positive customer satisfaction and account growth.

Education

• Elon University

  Bachelor of Science (BS), Accounting and Business/Management

Skills

• Enterprise Software
• Salesforce.com
• Strategic Planning
• Sales Operations
• Account Management
• Customer Relationship Management (Crm)
• Business Strategy
• Business Process Improvement
• Crm
• Saas
• Recruiting
• Training
• Business Analysis
• Business Development
• Software as a Service (Saas)
• Strategic Partnerships
• Management
• Sales Process