Vacilio Olvera
IT Escalations Manager @Apollo Education Group
Phoenix, AZ, US
EMAILS
v••••••••@apollo.edu
MOBILE NUMBERS
+14•••••••57
Signup · Get unlimited contacts
WORK HISTORY
Jan 2013 — Present
IT Escalations Manager @Apollo Education Group
View department →
Phoenix, AZ, US
EDUCATION
1998 — 2000
Everest College
AAS, PC Technician/Networking
2004 — 2006
University of Phoenix
BSBM, Business Management
2006 — 2008
University of Phoenix
MIS, Information System
SKILLS
Call CenterActive DirectoryXpWindows ServerHelp Desk SupportCustomer ServiceServersItilRisk ManagementCross-Functional Team LeadershipMicrosoft ExchangeSoftware DocumentationTeam BuildingManagementCall CentersLeadershipLeadership DevelopmentTeam LeadershipTrend AnalysisPublic SpeakingStrategic PlanningNetwork SecurityProject ManagementStaff DevelopmentEnterprise SoftwareTrainingCustomer SatisfactionSharepointTroubleshootingTechnical SupportContinuous ImprovementComputer HardwareService DeskInformation TechnologyVisioApplicant Tracking SystemsIT ManagementVendor ManagementProgram ManagementMicrosoft Office
ABOUT VACILIO OLVERA
IT professional with fifteen years of technical call center experience with a strong…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.