Vivek Kumar Gupta

About Vivek Kumar Gupta

I’m an MBA graduate (Marketing) with a deep interest in client psychology, business negotiation, and growth strategy. Currently working as a Debt Collections Manager for Standard Chartered Bank via REZOLUTION in Delhi, I’ve learned the value of real-time communication, client handling, and recovering trust (and money) under pressure.My work revolves around- Managing high-value client portfolios- Developing recovery strategies- Understanding consumer behaviour under stress- Maintaining high success rates and business integrityLooking forward, I aim to transition into **marketing, business development, or client success roles** — where I can use my experience in negotiation, communication, and market insight to drive business outcomes. I’m always open to new opportunities and meaningful conversations!

Experience

1. Associate Manager

   Rezolution

   Mar 2025 — Present · Delhi, IN

   Handle and manage a portfolio of high-value clients with overdue accounts- Lead recovery strategy planning to minimize loss and maximize repayment success- Maintain communication records, track dispute resolutions, and ensure compliance- Coordinate with internal teams to ensure timely updates and customer satisfaction- Developed skills in emotional intelligence, persuasion, and client behavior psychology.

Education

• Amity University Jharkhand

  Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services

• School of Management – UAi

  Post Graduate Diploma in Management, Marketing