V. Sapna Sharma
Amazon Operations Manager - II | Amazon Global Operations Artificial Intelligence-OPs | Risk Investigation I AI/ML Operations | Scaled 1000+ Workforce | Lean Six Sigma
- Role
- Operations Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About V. Sapna Sharma
Amazing Operations Manager(Level-5) with proven expertise in Fraud Investigation and E-commerce (Amazon GO-AI, Optima AI), driving large-scale operations, process transitions, and business continuity planning. Skilled in bulk hiring, new hire onboarding, nesting, Lean Six Sigma practices, and performance management to consistently elevate customer experience and operational efficiency. Key Highlights: • Successfully managed onboarding of hires with 80% final pass yield, leading headcount operations across multiple sites. • Directed and developed cross-functional teams (16 Managers, 80+ SMEs) to meet strategic goals and streamline operations. • Implemented Lean Six Sigma projects, saving hours annually and boosting managerial efficiency. • Recognized with multiple awards, including Dream Team Award and Best Team Manager for consistently delivering results. • Handling projects from the customer, and ensuring machine is getting trained with the annotation Level-2 associate will be doing. Ensuring large volume is annotated with following the SOP, quality standards is met and streamlining the process, SOP, training the machine with our data set. • Build multiple dashboards ~volume dashboard, Scorecard Dashboard for the quick checks on the daily metrics Certified Lean Six Sigma Green Belt, passionate about process improvement, stakeholder management, and scaling high-performing teams in dynamic, fast-paced environments. Specialties: Operations Management | Process Improvement | Cross-functional Leadership | Bulk Hiring & Talent Development | Strategic Planning | Risk & Fraud Management
Experience
Operations Manager
Aug 2024 — Present · Bengaluru, IN
Education
KPMG Learning Academy Malta
Lean & six sigma green belt, Six sigma green belt
Max mueller bhavan
Certification, German Language and Literature
Delhi University
Bachelor's degree, Bachelor of programm
2014 — 2016
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