Kishan
Enterprise Escalation Engineer at Microsoft | ISB-Certified PM | Microsoft Intune | Customer Advocacy & Product Strategy
- Role
- Product Escalation Engineer - Microsoft Intune at Microsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Kishan
I’ve spent ~4 years at Microsoft bridging customer pain points with technical…
Experience
Product Escalation Engineer - Microsoft Intune
Sep 2021 — Present · Hyderabad, IN
Product Support: Provided global support for over 3500 hours to Microsoft Premier, Strategic, and S500 customers through research, problem-solving, and collaboration with cross-functional teams in identity, security, Windows, and compliance- Consulting: Advised on and advocated for the best use and implementation strategy of Windows Autopilot, resource access (VPN/Wi-Fi), endpoint security, conditional access, and application protection, all in alignment with the Zero Trust model- Product SME: Served as a subject matter expert in Microsoft Defender security settings management. Promoted the migration from on-premises security management using SCCM to cloud-based Intune management with MDE Attach- Enterprise Trainer: Recognized as a CSS Trainer and Microsoft Certified Trainer, responsible for delivering technical training on Microsoft Intune and Defender Security Management to the SCIM community (internal).Awards/Recognition - CSS impact award FY25 Q2 - The Difference MakersCSS impact awards FY25 Q3 - Teaming together
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