V Raj Shah

Sr Salesforce Business Analyst @Yamaha Motor Corporation, USA

NY, US

Wrote user stories, administrated and monitored the company\'s Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.• Also worked on Campaign Management, Lead Management, CRM, Account Management, Case management, Forecasting, call center, visual force, third party integration• Leveraging a strong understanding of Salesforce capabilities and limitations to clearly communicate those to customers• Generated the quotation word document from salesforce and that is the unique feature of Apttus CPQ product. Responsible for documenting application related errors, Bugs, status reports which were presented in weekly meetings in JIRA.• Designed and created Use cases & test cases, validated the features and end-to-end testing which includes Salesforce Commerce Cloud (Business Manager), Service Cloud & storefront functionalities.• End to End CPQ Implementation, Migration of CPQ Data to multiple Sandbox, Test and Prod Instances. Designed new data backup solution to reduce excessive maintenance and provided additional sales cloud-based data redundancy.• Closely work with Business in Gathering the Requirements, interpreting user’s system requirements and defining systems work flows and procedures. Involved in integrating with Salesforce Commerce Cloud and optimizing them for top performance.• Involved in bringing all the customer information together in an integrated platform using Sales Cloud that incorporates marketing, lead generation, sales, customer service and business analytics and provided access through the AppExchange.• Worked with Peer on Informatica Cloud - SFDC mapping, Task Wizards, & Data Synchronization/Replication and administer. Defined tasks associated with the user stories, Test Cases using JIRA, and linked test cases with the user stories.

Rajiv Gandhi Prodyogiki Vishwavidyalaya

Bachelor's degree