Vishal Gawai
Head of Customer Success (PLG) at ServiceNow
- Role
- Head of Customer Success at ServiceNow
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Vishal Gawai
18+ years experience as a Leader in direct customer facing role (Customer Success/Support/Professional Services/Managed Services)* 12+ years People Management Experience - building teams, hiring, and managing global (US, EMEA, APJC) teams comprising of both full-time and contract employees* 10+ years Business Leader Experience implementing ITIL methodology, managing budget, resource planning, P&L of Premium Services, and Professional Services* Master\'s in Computer Engineering with major in Networking* 3+ years of professional experience in Software design and development* Developed an award winning customer support software for Cisco Systems, Inc.
Experience
Head of Customer Success
Apr 2022 — Present · Austin, TX, US
Spearheaded the Customer Success function for Product-led Growth GTM motion for a new product* Built CS function from ground-up - Customer Journey, Segmentation, Adoption/Growth strategy, etc.* Implemented CS Tool Vitally - Digital Touch, Playbooks/Automation, NPS, Product Feedback, etc.* Implemented Digital Touch Automation for 4600+ accounts for product introduction, initial onboarding, adoption, growth, subscription, renewals, product feedback, etc. with advanced analytics
Education
Pune Institute of Computer Technology
BS, Computer Engineering
1998 — 2002
San José State University
MS, Computer Engineering
2003 — 2006
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