V Arunkumar

About V Arunkumar

Major portion of activity is Generating Ordering documents Assist internal stakeholders with contract interpretation and administration of customer’s agreements including extensions and new business. Read and understand the contractual terms and conditions and add the same to the Ordering documents. Act as a liaison between consultants, Credit, License, Tax, Business Practices, Revenue accounting, and customers to resolve contractual and consulting business issues Validate all aspects of contract packages for accuracy and compliance with Oracle’s Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness. Anticipate problems and initiate actions to ensure customer orders are processed efficiently. Duties and tasks are standard with some variation. We need a person, who completely owns the role and is largely independent within defined policies and procedures.

Experience

1. Customer Service Team Lead

   Oracle

   Oct 2021 — Present · IN

   Assist internal stakeholders with contract interpretation and administration of customer’s agreements including extensions and new business.* Read and understand the contractual terms and conditions and add the same to the Ordering documents.* Conducting trainings for team on new enhancements.* Working with support team (OM and Saleshelp) to have on time order bookings.*Handling escalations for entire cloud business.

Education

• Dr. C. V. Raman University

  Bachelor of Commerce - BCom, Business/Commerce, General, 72 %

  2011 — 2014

• Dr. C. V. Raman University, Kota Bilaspur

  Bachelor of Commerce - BCom, Accounting and Finance, 7.2