Jasmine Uzozie

Pharmacy Helpdesk Representative @Prime Therapeutics

Receive and respond to inquiries from members, pharmacies, and doctors regarding medication, benefits, and claims- Investigate and resolve member inquiries in a timely manner, escalating when necessary. Provide accurate information about pharmacy benefits, formulary, and prior authorization requirements- Troubleshoot and resolve issues related to medication orders, claims, and pharmacy interactions- Adhere to Prime and departmental standard operating procedures and training guidelines, including HIPAA compliance. Prior Authorization Support- Evaluate and authorize prior authorization requests from prescribers, using client clinical criteria- Communicate prior authorization decisions to relevant parties- Research and document prior authorization outcomes in the pharmacy system.