Jasmine Uzozie
Health Information Management Grad Student | Pharmacy Support Specialist | Aspiring Clinical Informatics Professional
- Role
- Pharmacy Helpdesk Representative at Prime Therapeutics
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jasmine Uzozie
I am a healthcare-focused data and operations professional with experience in pharmacy…
Experience
Pharmacy Helpdesk Representative
Jan 2025 — Present
Receive and respond to inquiries from members, pharmacies, and doctors regarding medication, benefits, and claims- Investigate and resolve member inquiries in a timely manner, escalating when necessary. Provide accurate information about pharmacy benefits, formulary, and prior authorization requirements- Troubleshoot and resolve issues related to medication orders, claims, and pharmacy interactions- Adhere to Prime and departmental standard operating procedures and training guidelines, including HIPAA compliance. Prior Authorization Support- Evaluate and authorize prior authorization requests from prescribers, using client clinical criteria- Communicate prior authorization decisions to relevant parties- Research and document prior authorization outcomes in the pharmacy system.
Skills
- Sales Management
- Organizational Leadership
- Budgets
- Client Relations
- Microsoft Office
- Management
- Public Speaking
- Customer Relationship Management (Crm)
- Organizational Development
- Teaching
- Leadership Development
- Windows
- Performance Improvement
- Client Development
- Strategic Planning
- Customer Acquisition
- Research
- Sales Operations
- Customer Retention
- Business Process Improvement
- Customer Service
- Retail Sales
- Business Development
- Organizational Effectiveness
- English
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