Uyen Nguyen
Client Support Leader Client Engagement & Support @CUBE
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WORK HISTORY
Client Support Leader Client Engagement & Support @CUBE
Oversee the support team and actively engage with clients to embody the \"voice of the customer”, ensuring that client needs and perspectives are prioritized in our service delivery- Led change management efforts in transitioning the support organization to a proactive service model, incorporating AI-powered self-service enhancements to improve client engagement and increased agent productivity - Champion and execute on continuous improvement of tools, processes and documentation to better serve CUBE’s customer base- Responsible for promptly addressing and resolving any issues, de-escalations, upholding client satisfaction and product excellence- Transformed reactive support into a proactive, AI-augmented operation by deploying chatbots and self-service automation
EDUCATION
University of California, Berkeley, Haas School of Business
Master of Business Administration - MBA
Syracuse University
Bachelor of Science - BS
ABOUT UYEN NGUYEN
With over 10 years of experience, I excel as a global customer leader, delivering…
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