Uyen Nguyen
Support / Operation Leader Driving Customer Success
- Role
- Client Support Leader Client Engagement & Support at CUBE
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Uyen Nguyen
With over 10 years of experience, I excel as a global customer leader, delivering…
Experience
Client Support Leader Client Engagement & Support
Jan 2024 — Present
Oversee the support team and actively engage with clients to embody the \"voice of the customer”, ensuring that client needs and perspectives are prioritized in our service delivery- Led change management efforts in transitioning the support organization to a proactive service model, incorporating AI-powered self-service enhancements to improve client engagement and increased agent productivity - Champion and execute on continuous improvement of tools, processes and documentation to better serve CUBE’s customer base- Responsible for promptly addressing and resolving any issues, de-escalations, upholding client satisfaction and product excellence- Transformed reactive support into a proactive, AI-augmented operation by deploying chatbots and self-service automation
Education
University of California, Berkeley, Haas School of Business
Master of Business Administration - MBA
Syracuse University
Bachelor of Science - BS
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