Sean Filiatrault
Staff Product Designer, Clio Grow (Marketing & Crm) & Platform @Clio
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WORK HISTORY
Staff Product Designer, Clio Grow (Marketing & Crm) & Platform @Clio
Vancouver, BC, CA
Clio is changing the practice of law, for good. We\'re the world’s leading cloud-based legal practice management solution, providing a key business solution to law firms around the globe. With customers in over 100 countries and 5 global offices, Clio offers everything legal professionals need to run a law firm-I transitioned into an individual contributor role after 4 years of people management. I\'m now a design leader on Clio Grow, Clio\'s Marketing & CRM product. I helped grow the new team around Clio Grow from 0 teams to 4+ teams and have led Grow\'s transition from an intake-only product into a marketing+CRM solution. The latest iteration of Clio Grow includes AI-powered teammates that help firms find, capture, qualify, and convert leads allowing them to focus on helping people. Key projects- Lead the vision and design of Clio Grow AI: a set of AI teammates that help find leads from existing networks, screen leads through AI-powered chat, assess lead fit, identify potential conflicts of interest, and move leads through the intake process to become clients- Influenced Clio\'s monetization strategy for Grow AI into Outcome-Based Billing (Clio\'s first foray away from license-based into usage-based billing)- Created a strategic vision for Clio Grow\'s evolution into the leading Legal Marketing platform which is used as our North Star- Partnered with Google to develop a deep integration between Clio Grow and Google\'s Local Services Ads- Built cross-product revenue reporting to help customers understand their entire sales loop (from lead source to revenue) and the ROI of marketing efforts, which increased product stickiness by 20%- Improved cross-product data consistency through a 2-way sync of contact data, which lifted product NPS by ~10 points- Delivered a website builder that allows law firms to launch a professional and personalized website in under 10 minutes- Led the design and development of Clio Grow\'s design system.
EDUCATION
Capilano University
Diploma, Interactive Design
Provincial Vocational College
Red Seal Certificate of Qualification in Plumbing, Plumbing, Natural Gas
SKILLS
ABOUT SEAN FILIATRAULT
I help companies understand their customers, so they can build long-lasting relationships with them.As a Staff Product Designer at Clio, I work with a multidisciplinary teams of Designers, Product Managers, and Engineers to understand underlying customer problems and set the vision and strategy for the product. I’m responsible for the growth and mentorship of other designers at Clio, coaching them through their careers. I’m also an advocate design within the organization and in the broader community.I design responsive solutions, detailed storyboards, and high-level prototypes to showcase ideas before development work begins. I continue to iterate on solutions through rapid prototyping, usability testing, and detailed visual designs throughout the development lifecycle. I\'ve designed web, iOS, Android, and Windows 10 experiences for desktop, mobile, tablet, console, and HoloLens.Throughout my career I\'ve had the opportunity to work with brands in a variety of industries- Games: Microsoft Studios, Forza Motorsport, Dragon Age, Electronic Arts, Need for Speed, Age of Empires- Entertainment: Knowledge Network, Corus Entertainment- Government: Government of BC, WorkSafe BC- Sports: Vancouver Canucks, BC Lions- Education: University of British Columbia, Learn Alberta- Retail: Arc\'teryxMy expertise includes user research, facilitation, UX strategy, ideation, rapid prototyping, UX/UI design, usability testing, Agile development methodologies, recruitment, management, and a dash of front-end development.
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