Randy King
Senior UX Researcher | UX Strategy, Product Discovery, Usability Testing, Mixed Methods, Jobs-to-be-Done | B2B & Consumer Digital Products
- Role
- Staff Design Researcher at Visa
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Randy King
I’m a strategic UX researcher and former brand strategist with nearly 30 years of experience applying behavioral insight and mixed methods to help teams move faster and smarter. I’ve worked across fintech (Charles Schwab), source-to-pay and field ops platforms (Workrise), energy and infrastructure, and consumer brands.My background spans generative research, JTBD, usability testing, and stakeholder alignment. I specialize in helping product and design teams reframe problem spaces, uncover user decision-making patterns, and translate research into roadmaps that drive clarity and cohesion.Past clients and collaborators include Schwab, Workrise, USAA (via Campbell Ewald), the US Air Force, AARP, and Virgin. I’ve delivered results across high-stakes environments, from UHNW banking to oil & gas field operations to public-sector transformation.
Experience
Staff Design Researcher
Sep 2025 — Present · Austin, TX, US
Education
Wake Forest University
Bachelor of Science (BS), Business Administration and Management, General
1992 — 1996
The University of Texas at Austin
UX/UI Bootcamp, UX/UI Design
Miami Ad School
Account Planning
1999 — 1999
Skills
- Outdoor Advertising
- Integrated Marketing
- Creative Strategy
- Mobile Marketing
- Brand Management
- User Experience
- Customer Insight
- Digital Marketing
- Relationship Marketing
- Media Planning
- Online Advertising
- Digital Media
- Brand Architecture
- Creative Direction
- Advertising
- Interactive Advertising
- Brand Development
- Direct Mail
- Direct Marketing
- Interactive Marketing
- Strategy
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