Larry Baldwin

About Larry Baldwin

I am an experienced technology systems and applications leader. My expertise is in managing product design, delivery, development, support, and customer success. I love being a part of and leading strong and highly performing teams. I work hard to bring my background of both successful and not-so-successful experiences and technical savvy to solve wide ranges of fun and challenging problems. I\'ve been fortunate enough to see a considerable number of objectives and goals through to successful completion, and I\'ve learned considerably from the times I was unable to succeed. I have a strong record of managing projects and programs which have meet key metrics, milestones, contractual obligations, and company expectations. I lead teams in evaluating the probability and impact of risk, developing and implement quality and management plans, so that the impact of these risks is minimized. I\'ve learned how to effectively manage projects and programs towards profitability, setting and reaching P&L targets.Mostly, I geek out on actively identifying ways to improve processes, solve problems, provide awesome user experiences, and lead teams towards productive change. Areas of expertise: Product Management Program / Practice Creation Process Reinvention Customer Relationship Management Interaction Design Multimodal User Experience User Experience Innovation Project Resurrection IVR Speech Recognition L••••••@gmail.com

Experience

1. Global Director- Transportation Software Products

   Arcadis

   May 2019 — Present · Phoenix, AZ, US

   Lead B2G and B2C SaaS delivery and manage SaaS product suite P&L, employing industry knowledge to identify and solve difficult problems.• Lead and provide B2G customer management and support.• Spearheaded design, sales, and delivery of new SaaS products, including telephony, chatbots, and websites.• Guide engineers to ensure the efficient delivery & maintenance of SaaS products.• Lead the utilization of agile SDLC methodologies such as Kanban, FDD, and Lean to deploy and mature Arcadis\' best of breed web, app, and IVR Transportation products.• Provide hands-on business development leadership to grow a brand new market. • Direct the activities of high-performing product delivery and support teams; hire, train, and assign tasks to employees; evaluate personnel performance and handle the termination of low-performance staff.• Manage data-driven design decisions to create and oversee user experience (UX) design.• Led the establishment and management of the fledgling Phoenix Office.• Conduct negotiations with C-level government officials.• Maintain and strengthen relationships with customers, including stakeholders, always able to generate continuous business.• Identify and resolve complex issues with software systems while increasing sector financial and operational performance across all systems.• Successfully find my way through the \"other duties as required\" part of being a Director* Other Positions Held: Associate Director-Application Services, 09/2019-02/2022

Education

• Southwestern A/G University

  B.S., Biblical Studies

  1995 — 1999

Skills

• Speech Recognition
• Project Delivery
• Voice User Interface Design
• Project Management
• Leadership
• Software Project Management
• Crm
• Software Design
• User Experience Design
• Agile Project Management
• Product Management
• Interaction Design
• Mobile Devices
• Usability Testing
• User Interface
• Process Optimization
• Multi-Modal
• Multi-Modal User Interface Design
• Cloud Computing
• User Interface Design
• Agile Methodologies
• Management
• Cross-Functional Team Leadership
• User Experience
• Integration
• Vui Design