Lisa Fitzgerald

WORK HISTORY

EDUCATION

ABOUT LISA FITZGERALD

I have heaps of experience leading product design and design operations in large, complex, matrixed organizations. I love working with cross-functional partners and figuring-out how to engage so everyone can do their best work. My focus is on elevating the design practice so that it serves every role on a project or Agile team. Waterfall, iterative, Agile — especially Agile — I’ve worked with them all. I make this happen by quickly getting clear on the current environment, defining design direction, and mobilizing teams to move towards it. Over the course of my career, I’ve been brought on board by BMO, RBC, and TD to operationalize and optimize design process and practices. Often building from the ground up, I’ve established design foundations and frameworks that scale. Balancing business acumen with creative thinking, I can make sense of the ambiguous and the abstract to see how all of the mechanics and moving parts – people, processes, systems, and tools – best work together. Finding the sweet spot between “design thinking” and “design doing” is what makes me and those I work with successful. My reputation is built on being able to juggle strategy and execution and seamlessly go back and forth between the two. No matter the challenge, I can envision the trajectory and plan for it, adapting and pivoting quickly when the direction changes. Strengths & Skills: Design Operations UX/Design Strategy Product Design Team Leadership Design Program Management Stakeholder Engagement and Relationships