Dan Willis

About Dan Willis

Seasoned executive with 20+ years experience leading cross-functional teams and building…

Experience

1. Branch Chief, Training and Capacity

   U.S. Department Of Homeland Security

   Nov 2024 — Present · Washington, DC, US

   I lead a small team of researchers, designers and trainers. I work with stakeholders across DHS, helping them define the complex challenges of meeting their customers’ needs. I work with component leadership, staff and contractors to develop strategies and implement tactics. As a member of the Customer Experience Directorate\'s leadership, I help set (and frequently adjust) our organization’s strategic direction. As needed, I also provide research, design and organizational expertise.

Education

• University of Maryland

  BS, Journalism

  1983 — 1987

• The Johns Hopkins University

  Master's Degree, Writing: Fiction

  2007 — 2012

Skills

• Accessibility
• User Experience Design
• Design Management
• Public Speaking
• Information Design
• Web Design
• User Scenarios
• Interaction Design
• E-Commerce
• Digital Strategy
• Illustrator
• Visual Design
• Creative Direction
• Heuristic Evaluation
• Wireframing
• Mobile Devices
• User Interface
• User Research
• Persona
• Mobile Design
• Information Architecture
• Human Computer Interaction
• Usability Testing
• Usability
• Experience Design
• Wire Framing
• Content Management
• User Experience
• Content Strategy
• User-Centered Design
• Web Analytics
• Usability Engineering
• User Interface Design
• Wireframes