Andrew McCauley
Co-Founder @ Mindful Measures Inc. | User-centered Design | Full Stack Development | User Experience Management Certified
- Role
- Software Engineer at Forward Service Corporation
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Andrew McCauley
Every system that evaluates a human being encodes assumptions about what \"good\" looks…
Experience
Software Engineer
Apr 2022 — Present · Stevens Point, WI, US
Empowering Individuals Through Technology and Human-Centered DesignAt Forward Service Corporation, I combined my expertise in UX design and software engineering to develop innovative digital solutions that empowered individuals to overcome barriers and achieve their goals. My work focused on designing and building applications that enhanced accessibility to critical resources, improved service delivery, and streamlined the client experience for those in need.Key Contributions: • Transition to Success Application: Designed and developed an intuitive platform that guided clients through personalized goal-setting and progress tracking, helping them access education, employment, and essential services to achieve long-term success. • Call Center Training Simulation: Created an interactive training application for call center staff, enabling them to practice real-world scenarios and improve customer service skills, ultimately enhancing the quality of support for clients. • Service Accessibility & Streamlining: Developed digital tools that simplified the process of finding and applying for assistance programs, reducing friction for users seeking help with employment, housing, and financial stability. • Human-Centered UX Design: Conducted user research, prototyped solutions, and iterated on designs to ensure applications were accessible, intuitive, and aligned with the needs of clients and staff. • Cross-Functional Collaboration: Worked closely with program directors, case managers, and IT teams to ensure digital solutions aligned with organizational goals and provided meaningful impact to clients.Through my work, I contributed to building a more efficient, user-friendly, and compassionate support system, enabling Forward Service Corporation to better serve individuals striving for a brighter future.
Education
Waukesha County Technical College
Associate of Arts - AA, Marketing
Purdue Global
Bachelor of Science - BS, Industrial and Organizational Psychology
2018 — 2022
Whitnall High School
Diploma, General Studies
1994 — 1999
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