Vadivel Udayasuriyan
Technical Specialist @HCLTech | ITIL Foundation V4, CCNA
- Role
- Technical Specialist at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vadivel Udayasuriyan
As a Technical Specialist at HCLTech, I leverage my 15+ years of experience in IT…
Experience
Technical Specialist
May 2025 — Present · Bangalore, IN
Diagnose and resolve network issues reported by users ordetected through monitoring tools. This involves analyzingnetwork performance, identifying root causes of problems, andimplementing solutions to ensure optimal network functionality.•Performance Analysis and Improvement:Generate and analyse reports on key performance indicators(KPIs) such as SLA, CSAT, DSAT.•Configure and maintain network devices such as routers,switches and access points. This includes setting up VLANs, routing protocols andother network configurations according to organizational requirements.• Monitor network performance and traffic patterns usingnetworkpotential monitoring tools. Proactively identify and addressbotlenecks, security threats, or performancesdegradation to maintain network reliability and uptime.• Respond to network incidents, outages, or security breaches ina timely manner. Coordinate with other IT teams, vendors, orservice providers to troubleshoot and resolve critical issues,minimizing impact on business operations.• Maintain accurate documentation of network configurations,changes, and troubleshooting procedures. Generate regularreports on network performance, incidents, and maintenanceactivities to keep stakeholders informed and facilitatedecision-making.Monitor network usage and bandwidth consumption trends toforecast future capacity requirements. Collaborate with otherteams to upgrade network infrastructure or optimize resourceallocation as needed toaccommodate growing demands.• Need to assign profiles to the tech in ETMS And need toMonitor them And tickets in ETMS, Handling Escalation tickets.•Supporting customers through incident, change, event, andservicefulfilment management processes. Managing the different type of orders in ESP (Enterprise Solutions Platform).Troubleshooting NNI ( Cisco, Juniper, Aruba).
Education
Annamalai University
BCA
2008 — 2011
Skills
- Team Management
- Networking
- Telecommunications
- Vendor Management
- Wide Area Network (Wan)
- Project Management
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