Nadine Utuje
Customer Success Manager @Go1
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WORK HISTORY
Customer Success Manager @Go1
Ville de Paris, FR
Partner with customers to drive adoption, engagement, and measurable value from Go1’s learning platform, tailoring solutions to their business goals- Manage a global portfolio of scaled customers across APAC, EMEA, and NAMER, ensuring consistent engagement and satisfaction- Handle contract renewals, proactively addressing risks and securing long-term customer relationships- Analyze usage trends, identify opportunities for improvement, and deliver ROI-focused insights to strengthen retention outcomes- Lead customer enablement sessions and demos, showcasing features like learning pathways, custom content creation, and integrations with LMS platforms- Collaborate cross-regionally to improve processes, automate workflows, and enhance customer experience at scale.
EDUCATION
IRIIG - International Research Institute for Innovation & Growth
Master of Science - MS
Université Lumière Lyon 2
Bachelor's degree in Economics, Management and Law
Ecole Belge de Kigali
Higher secondary Belgian education diploma
ABOUT NADINE UTUJE
Digital and innovation enthusiastic, I believe that by thinking outside of the box, we can make the world a better place! I have experience in customer management and SaaS products. I am always eager to learn new skills and tools. I enjoy working in fast-paced and collaborative environments, where I can contribute to the success of the team and the customers.
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