Uttam Singh

Regional Service Manager @Welspun Flooring

Delhi, IN

Lead and manage the field service network across North India. • Scheduled field services teams to meet demand of current workload and stay ahead of forecasted needs. • Assisted in hiring process by interviewing potential candidates and making recommendations based on qualifications. • Inspected warranty claims, verified conditions and authorized service. • Conducted regular meetings with team members to discuss progress, challenges, and goals. • Monitored budgetary constraints, optimizing resource allocation to maximize profitability. • Collaborated with sales teams to identify new business opportunities within service area. • Coordinated schedules for team to ensure timely completion of service calls. • Monitored field operations to identify problems in advance and track trends impacting service delivery.• Provided ongoing coaching and mentoring to team members, promoting professional development opportunities. • Reviewed customer feedback and addressed concerns promptly, ensuring satisfaction levels remained high. • Handled escalated customer complaints diplomatically while seeking resolution that satisfied both parties. • Ensured compliance with company policies and industry regulations among field staff. • Facilitated coordination between departments such as Sales, engineering, manufacturing, and logistics. • Developed training programs to improve technical skills of field service employees. • Conducted periodic performance reviews to assess employee performance.• Conduct regular self-audits of branches and service centres to ensure 100% compliance with process guidelines.

Principal L N Welingkar Institute of Management Development and Research

PGDM

GRN RVPU - Udaipur

Bachelor of Technology (B.Tech.)

Uttarakhand Borad of technical Education

Diploma