Uttam Singh
Regional Service Manager | Driving Operational Excellence, Customer Satisfaction, and Team Leadership/
- Role
- Regional Service Manager at Welspun Flooring
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Uttam Singh
Regional Service Manager with expertise in After Sales Support, Revenue Generation, and Customer Service, committed to driving operational excellence and enhancing client satisfaction.
Experience
Regional Service Manager
Dec 2021 — Present · Delhi, IN
Lead and manage the field service network across North India. • Scheduled field services teams to meet demand of current workload and stay ahead of forecasted needs. • Assisted in hiring process by interviewing potential candidates and making recommendations based on qualifications. • Inspected warranty claims, verified conditions and authorized service. • Conducted regular meetings with team members to discuss progress, challenges, and goals. • Monitored budgetary constraints, optimizing resource allocation to maximize profitability. • Collaborated with sales teams to identify new business opportunities within service area. • Coordinated schedules for team to ensure timely completion of service calls. • Monitored field operations to identify problems in advance and track trends impacting service delivery.• Provided ongoing coaching and mentoring to team members, promoting professional development opportunities. • Reviewed customer feedback and addressed concerns promptly, ensuring satisfaction levels remained high. • Handled escalated customer complaints diplomatically while seeking resolution that satisfied both parties. • Ensured compliance with company policies and industry regulations among field staff. • Facilitated coordination between departments such as Sales, engineering, manufacturing, and logistics. • Developed training programs to improve technical skills of field service employees. • Conducted periodic performance reviews to assess employee performance.• Conduct regular self-audits of branches and service centres to ensure 100% compliance with process guidelines.
Education
Principal L N Welingkar Institute of Management Development and Research
PGDM
2017 — 2019
GRN RVPU - Udaipur
Bachelor of Technology (B.Tech.)
2007 — 2010
Uttarakhand Borad of technical Education
Diploma
2003 — 2006
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