Uttam Lahiry
Chief Operating Officer (Role Head It- Global Operations) @VFS Global
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WORK HISTORY
Chief Operating Officer (Role Head It- Global Operations) @VFS Global
London, GB
Taking responsibility for devising and implementing the IT strategy for this global business which has undergone very significant growth over the last two decades.1. Supporting every aspect of the company’s Digital & IT operations and maintaining all critical business applications and infrastructure and achieving very high up time.2. Managing a global IT budget and ensuring compliance. Developing monitoring and improving IT Service Management and Business Operations to ensure the integrity, confidentiality and availability of information owned, controlled, or processed by organization through multiple Global Cloud Data Centers4. Overseeing a variety of internal IT and Cyber Security Audits, Disaster Recovery and Business Continuity by internal and external teams.5. Taking full responsibility for overall IT/IS and compliance management w.r.t international guidance (data protection laws) and standards, design process, policies and coordinate their implementation.6. Playing an active role in the global tender/bidding processes for IT procurement and taking responsibility for vendor management and negotiations with suppliers to procure capital equipment and IT services.7. Conceptualized and designed an end-to-end solution for processing digital visa and passport applications and seamlessly integrated the process into the core business.8. Designed and implemented innovative solutions to enhance the visa applicant experience by automating application and appointment booking systems.9. Developed and provided a secure, flexible and resilient operational platform to deploy biometric solutions which provide security to client governments through improved identity management processes.10. Actively participate in Digital vision for the organization and implemented the Digital products within organizations portfolio’s.
EDUCATION
Business School ITM, Mumbai, India
Master of Business Administration (M.B.A.), Business Administration and Management, General
Indian Institute of Management Bangalore
Strategy Managment
SKILLS
ABOUT UTTAM LAHIRY
Global Head of IT with a track record of building and running world-class technology organizations across multiple continents. I specialize in designing and executing hybrid operating models—combining in-house expertise, outsourced partners, and Global Capability Centers (GCCs)—to deliver innovation at scale while maintaining cost efficiency and resilience.I lead round-the-clock IT operations across diverse geographies, sustaining high-availability environments with stringent SLAs and KPIs. Whether it’s orchestrating large transformation programs or keeping mission-critical systems running flawlessly, reliability and performance are my hallmark.Key Highlights • Global Presence & 24/7 Operations: Manage multi-regional teams supporting critical infrastructure and applications with near-zero downtime and aggressive service targets. • Hybrid Delivery Model: Proven ability to blend in-house development with strategic outsourcing, establishing and expanding GCCs to maximize agility and talent reach. • Strategic Transformation: Architect of enterprise-wide IT roadmaps that align technology with business strategy, consistently delivering measurable ROI. • Advanced Solutions: Experience spans cloud migration, ERP/CRM deployments, AI & machine learning platforms, and full-stack mobile solutions, meeting rigorous data-residency and security requirements. • High-Performance Teams: Built and led distributed development centers leveraging MS.NET, Angular, PHP, Oracle, SAP (BI/BO/SuccessFactors), and more, while fostering a culture of excellence and accountability.I thrive on scaling technology globally, driving continuous improvement, and enabling organizations to grow confidently in fast-changing markets.
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