Utsav Parmal

Content Moderator Ii (Sme) @Concentrix

BC, CA

Evaluated regular data for a better experience for users and reported errors, bugs, and breaches of code of conduct by users in applications.• Assisted entire Team in setting up the Launcher given by client to check reports, client appreciated team for that as well• Achieved highest ticket completion and escalation rate being an agent, as per the quality checked by Team leader Accomplished highest productivity of 23 tickets per hour with average review time of 2.6 minutes per ticket• Utilizing tools to check incoming reports to take appropriate action on the user\'s account, following the code of conduct from the Client• Operates database management to analyze data gathered from Live video feeds playing on Virtual Reality Platforms• Identifies trends that highlight gaps in social media policies for example hate, racism, and discrimination, so those could be handled using new policies to protect people• Demonstrates an understanding of market-specific legal laws and cultural practices in different cultures that enable effective content review for handling inappropriate behavior of users against each other.• Conducts research and provides feedback to identify trends for social media clients, provides input to information systems professionals regarding the collection, validity, and suitability of data for underage users around the world• Utilizes SRT tool to check incoming reports to take appropriate action on user\'s account, following policies and implementing those policies on

Langara College

Postgraduate Degree Diploma, Business Administration and Management, General

Guru Nanak Dev Engineering College, Ludhiana

Bachelor of Technology, Civil Engineering