Utsav Murarka
Senior Software Engineer at ServiceNow | BITS Pilani
- Role
- Senior Software Engineer at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Utsav Murarka
Greetings! I am a Computer Science graduate from BITS Pilani, currently working as a Senior Software Engineer at ServiceNow. With over 4 years of hands-on experience, I specialize in building software, architecting GenAI-powered enterprise applications, designing LLM-integrated backend systems with RAG pipelines and MCP integrations, crafting scalable REST APIs, and creating responsive user interfaces. Previously, I honed my skills as an SDE Intern at Amazon, as part of the Amazon Pay team, where I contributed to Amazon\'s internal GraphQL wrapper. Career Snapshot • Currently working as a Senior Software Engineer at ServiceNow, Inc.[Since July 2022] • SDE Intern at Amazon.com, Inc (Amazon Pay)[Jan 2022 - June 2022] • SDE Intern at ServiceNow, Inc.[May 2021 - July 2021] • Summer Intern at Infibeam Avenues Ltd.[May 2019 - July 2019] Academia • Computer Science graduate from BITS Pilani, Goa Campus with a Bachelor\'s in Engineering (CGPA: 8.90/10) and Master\'s in Physics. • Teaching Assistant for Computational Physics - Numerical methods and simulations in MATLAB, Dept. of Physics, BITS Goa Published ResearchTitle:\"The neutron star outer crust equation of state: a machine learning approach\"Journal: The Journal of Cosmology and Astroparticle Physics, January 2022 Ongoing JourneyPassionate about staying at the forefront of technology and driving impactful change, I am continually exploring opportunities that align with my commitment to innovation and excellence.🤝 Feel free to connect about new opportunities, industry insights, or collaborative projects. I\'m always open to engaging with like-minded professionals and exploring ways we can contribute to each other\'s success! u••••••••@gmail.com https://utsavmurarka.github.io/
Experience
Senior Software Engineer
Mar 2026 — Present · Hyderabad, IN
Leading the development of \"Now Assist for Smart Assessment Engine\" — a GenAI-powered ServiceNow SAE feature bringing AI intelligence to the assessment lifecycle.• Architected a RAG-based AI suggestion engine that retrieves historical assessments via E5-embedding based semantic matching, applies a ranking algorithm, and uses LLM integration to generate contextual response recommendations for assessment takers.• Building a document intelligence pipeline, integrated knowledge-grounded response generation to surface answers from assessment-linked documents.• Designed the end-to-end backend flow — transaction management, auto-apply logic, API layer for AI response creation/retrieval, error handling, and a skill framework deployed across multiple ServiceNow applications.
Education
Birla Institute of Technology and Science, Pilani
Master of Science - MSc, Physics
Birla Institute of Technology and Science, Pilani
Bachelor of Engineering - BE, Computer Science
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