Utsav Sheth
Customer Success | IITian | MBA DS & AI, IIT MANDI 23-25 |
- Role
- Management Trainee - Customer Success & Growth at Kapture CX
- Location
- Cuttack, IN
- LinkedIn followers
- 500 followers
About Utsav Sheth
A maverick with an entrepreneurial spirit, filled with a natural inquisitiveness for things. Enthusiastic about data science, AI, e-commerce, marketing, business analytics, and product management. I excel at brainstorming, collaborating to develop creative solutions, and adeptly persuading people to achieve the best outcome. A lifelong learner, I\'m constantly seeking new challenges and opportunities to grow my skillset. I bring a conscientious approach to my work, striving for continuous improvement and high-quality results. More than just the destination, I value the journey. I find immense satisfaction in the learning process, the adaptations we make along the way, and the resilience built through overcoming challenges. A Gujarati fellow seeking a career opportunity to leverage my skills and propel my growth in the exciting fields of data science, AI, e-commerce, digital marketing, business analytics, product management.
Experience
Management Trainee - Customer Success & Growth
Jun 2025 — Present
Strengthened client relationships across Middle East and All-India enterprise accounts, ensuring high satisfaction and retention.Collaborated with cross-functional teams to deliver tailored SaaS solutions aligned with client business goals.Analyzed client performance data to identify upsell opportunities and optimize solution usage.Led onboarding and training sessions for new clients, enabling smooth product adoption.Contributed to revenue growth through strategic account management and customer success initiatives.
Education
ASBM UNIVERSITY
BBA (E-commerce)
2020 — 2023
Indian Institute of Technology, Mandi
Master of Business Administration - MBA
2023 — 2025
Stewart science college
Science
2018 — 2020
Delhi Public School - India
A
2007 — 2018
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