Utsav Jain
Training Lead Us Operations Training, Quality & Performance @Technotask Business Solutions Pvt Ltd
Signup · Get unlimited contacts
WORK HISTORY
Training Lead Us Operations Training, Quality & Performance @Technotask Business Solutions Pvt Ltd
Lead end-to-end training strategy for a US-based operations support process.Oversee New Hire Training (NHT), certification, and post-training performance stabilization.Collaborate closely with Operations and Quality teams to identify performance gaps and implement targeted improvement plans.Monitor early-tenure performance metrics and maintain NHT attrition below 10%.Align training frameworks, coaching interventions, and assessments with SLA and business KPIs.Contribute to continuous improvement initiatives impacting productivity, compliance, and quality standards.
EDUCATION
Maharishi Arvind Institute Of Engineering & Technology , Jaipur
Bachelor of Technology - BTech, Civil Engineering Technology/Technician
ABOUT UTSAV JAIN
Learning and Development Professional with 4+ years of experience leading New Hire Training (NHT), performance improvement initiatives, and process optimization across US operations.I specialize in designing structured training programs that reduce ramp-up time, improve early-tenure performance, and align learning interventions with business KPIs.My expertise includes:• End-to-end New Hire Training (NHT)• Training Needs Identification (TNI)• Performance analytics & coaching• Stakeholder and cross-functional collaboration• Instructional design & assessment frameworksI have partnered closely with Operations and Quality teams to identify performance gaps, analyze top call drivers, and implement targeted coaching strategies that improve throughput, accuracy, and overall productivity.Passionate about building high-performing teams and evolving learning strategies that drive measurable business outcomes.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.