Utsav Jain

About Utsav Jain

Learning and Development Professional with 4+ years of experience leading New Hire Training (NHT), performance improvement initiatives, and process optimization across US operations.I specialize in designing structured training programs that reduce ramp-up time, improve early-tenure performance, and align learning interventions with business KPIs.My expertise includes:• End-to-end New Hire Training (NHT)• Training Needs Identification (TNI)• Performance analytics & coaching• Stakeholder and cross-functional collaboration• Instructional design & assessment frameworksI have partnered closely with Operations and Quality teams to identify performance gaps, analyze top call drivers, and implement targeted coaching strategies that improve throughput, accuracy, and overall productivity.Passionate about building high-performing teams and evolving learning strategies that drive measurable business outcomes.

Experience

1. Training Lead Us Operations Training, Quality & Performance

   Technotask Business Solutions Pvt Ltd

   Aug 2024 — Present

   Lead end-to-end training strategy for a US-based operations support process.Oversee New Hire Training (NHT), certification, and post-training performance stabilization.Collaborate closely with Operations and Quality teams to identify performance gaps and implement targeted improvement plans.Monitor early-tenure performance metrics and maintain NHT attrition below 10%.Align training frameworks, coaching interventions, and assessments with SLA and business KPIs.Contribute to continuous improvement initiatives impacting productivity, compliance, and quality standards.

Education

• Maharishi Arvind Institute Of Engineering & Technology , Jaipur

  Bachelor of Technology - BTech, Civil Engineering Technology/Technician

  2013 — 2017