Utsab Shyam
Salesforce Certified Professional (6x) | CPQ & Revenue Cloud Advance Specialist | Salesforce Technical Consultant | Supervisor, RSM US LLP
- Role
- Supervisor at RSM US LLP
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Utsab Shyam
As a Salesforce Technical Consultant, I specialize in designing, building, and optimizing enterprise Salesforce solutions across Sales Cloud, Service Cloud, CPQ, Revenue Cloud Advance (RCA), and custom platform components. My role centers on transforming architectural designs into scalable, high-performing technical solutions using Apex, Lightning Web Components, Flows, QCP scripting, integrations, and robust data modeling.I work across the full delivery lifecycle from requirement analysis and technical solutioning to configuration, development, testing, deployment, and post-go-live stabilization. My engagements span multiple industries, including SaaS, Life Sciences, Networking, and Global Supply Chain, enabling me to apply both domain depth and technical expertise to complex business requirements.
Experience
Supervisor
Sep 2022 — Present · Kolkata, IN
ResponsibilitiesTranslate solution architecture into scalable Salesforce solutions. Lead technical design sessions and ensure alignment with enterprise standards. Build advanced automations using Apex, LWC, Flows, Platform Events, REST APIs, and CPQ/QCP scripting. Manage end-to-end delivery across development, configuration, testing, CI/CD, UAT, and deployments. Collaborate with Architects, PMs, and BAs for clarity and feasibility. Enforce governance, coding standards, security, and scalable patterns. Mentor developers, perform code reviews, and build reusable frameworks.Projects & ContributionsRevenue Cloud Advance (RCA): Configured complex RCA catalog with nested bundles and entitlements. Enabled automated pricing, dynamic quantities, and attribute-based configuration. Built DRO-driven order split between hardware and software fulfillment.D365 → Salesforce Lead-to-Cash Migration: Delivered full Lead Management (enrichment, dedupe, scoring, routing). Designed scalable Account/Contact model and multi-ERP Product & Pricebook setup integrated with Staxbill and Business Central. Built Opportunity–Quote–Order automation and supported large-scale data migration.Life Sciences CPQ – RNA Synthesis: Configured multi-level scientific bundles (DNA templates, NT mods, CleanCap). Built sequence-based Target Yield logic, advanced Product/Config Rules, QCP pricing flows, and a custom Visualforce Quote Template with scientific tables.Global Supply Chain CPQ – Renewals: Delivered automated low/high-touch renewals with uplift logic, multi-stage Approvals, Order Activation, Contract Generation, Amendments, and Cancel & Replace.Networking Industry – QCP Pricing Engine: Architected a modular QCP calculator automating switch/AP allocation, cost rollups, TCV/ACV, discount inheritance, quantity locks, override paths, and metadata-driven pricing logic.
Education
Maulana Abul Kalam Azad University of Technology, West Bengal (MAKAUT, WB)
Bachelor of Technology (B.Tech.), Computer Science
2012 — 2016
Guru Tegh Bahadur Public School, Durgapur
Bachelor of Technology (B.Tech.), Computer Science
2009 — 2012
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