Utpal Parikh

About Utpal Parikh

15+ years of managing teams and leading companies to build a high-performing teams, 25+ years of mentoring others and making a global impact for companies has been a rewarding life and career. At Microsoft, my expertise in Cloud Services and Regulatory Compliance, underpinned by PMP and ITIL credentials, has been instrumental in fostering digital transformation for our Health and Life Sciences industry clients. Our team has excelled in delivering Microsoft solutions that not only meet but exceed customer business outcomes, enhancing overall experience and enabling significant growth.My role centers on creating executive relationships and spearheading programs that capitalize on Microsoft\'s platforms to empower customers\' success. With a focus on the US Healthcare sector, my strategic approach has been key in aligning technology infrastructures to clients\' roadmaps, driving innovation, and supporting their digital journeys. Our collaborative efforts have consistently resulted in improved customer satisfaction and business impact.

Experience

1. Senior Delivery Executive (Customer Success Account Manager, Account - CFO)

   Microsoft

   Jul 2020 — Present · San Francisco, CA, US

   Delivery leader for my account team and a strategic partner to our top health and life science enterprise customers, responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer success value and enable transformational customer outcomes. • Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions partnering with Microsoft Internal, Partner and cutomer resources.• Partner with my customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads. • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. • Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. • Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

Education

• University of Bridgeport

  Bachelor of Science (B.Sc.), Computer Science

• California State University - East Bay

  Master of Business Administration - MBA, Global Innovation

Skills

• Marketing
• Product Management
• Marketing Strategy
• Networking
• Product Marketing
• International Event Management
• Negotiation
• Sales
• Sales Operations
• Customer Service
• Enterprise Software
• Sales Management
• Mentoring
• Residential Homes
• Communication
• Management
• Team Building
• Direct Sales
• Social Media Marketing
• Crm
• Real Estate
• Sales Process
• Project Management
• Coaching
• Business Development
• Consulting
• Cloud Computing
• Leadership
• Customer Satisfaction
• Training
• New Business Development
• Salesforce.com
• IT Service Management
• Account Management
• Selling
• Start-Ups
• Public Speaking
• Customer Relationship Management (Crm)
• Solution Selling
• Team Leadership