Utpal Kumar Baruah

About Utpal Kumar Baruah

About Me With 24+ years of experience in the dynamic world of Finance Operations, Procurement, and Digital Transformation, I’ve built a career anchored in strategic execution, functional consultancy, operational excellence, and innovation. My journey started in 2001, evolving from a Customer Care Specialist into a Global Delivery & Transformation Leader; driving measurable impact across Fortune 500 enterprises and high-growth organizations. Current Role | Senior Manager – Delivery Operations I lead cross-functional teams within the Procure-to-Pay (P2P) ecosystem, partnering with global stakeholders to architect intelligent workflows, integrate ERPs, and design AI-driven automation that redefines enterprise operations. Core Expertise: Procure-to-Pay (P2P) Process Excellence ERP & SCM tools Implementation (SAP | Coupa | JD Edwards) Celonis Process Mining & Optimization AI + Automation in Procurement & Finance through virtual processors using ChatGPT agents and Co-pilot Studio Compliance, Controls & Global Governance Global Delivery Leadership Across North America, Europe, the Middle East, and Asia-Pacific, I’ve successfully delivered: • Complex transitions & ERP rollouts • 🧭 Global sourcing and AP optimization programs • 🤝 Cross-cultural stakeholder engagement and change enablement My leadership style blends collaboration, data-driven decision-making, and structured agility—empowering global teams to execute with precision and purpose. Philosophy I believe transformation starts with people, powered by process and scaled by technology. My mission: to modernize procurement and finance operations for the digital-first era—where intelligence meets impact.

Experience

1. Senior Manager

   Genpact

   Feb 2021 — Present · Jaipur, IN

   Led Global Procure-to-Pay (P2P) Operations across multiple business units, ensuring seamless day-to-day delivery, SLA adherence, and stakeholder satisfaction.• Strengthened Enterprise Risk Management for Payables and Procurement processes, driving compliance, governance, and operational resilience.• Directed Digital Transformation Initiatives, including ERP implementations (SAP, JD Edwards, PeopleSoft) and procurement platform optimization (Ariba, Coupa, Basware, Aestiva).• Designed and Deployed Agentic AI Solutions using ChatGPT prompts and Microsoft Copilot, creating virtual team members to automate recurring activities, enhance SOP guidance, and reduce manual effort.• Leveraged AI for Forecasting & Predictive Analysis, improving operational decision-making and enabling automated scheduling of executive reporting.• Enhanced AP Helpdesk Efficiency by implementing Jira Ticketing Application to streamline query resolution, payment requests, and vendor management.• Spearheaded Process Mining & Analytics using Celonis and Power BI, delivering real-time insights on Spend Management, Days Payable Outstanding, and AP performance.• Championed Continuous Improvement through Six Sigma methodologies, enhancing efficiency and driving measurable cost savings.• Collaborated with Global Teams to align delivery strategy with enterprise objectives, resolve platform issues, and implement scalable, future-ready solutions.

Education

• Tashi Namgyal Academy

  10+2, Commerce

  1994 — 1997

• Gauhati Commerce College

  B.Com, Management

  1997 — 2001

• Tashi Namgyal Academy

  Class X, All Subjects

  1988 — 1994

Skills

• Accounts Payable
• Mis
• Team Leadership
• Erp
• Vendor Management
• Performance Management
• Enterprise Resource Planning (Erp)
• Due Diligence
• Outsourcing
• Payments
• Process Improvement
• Operations Management
• Management Information Systems (Mis)
• Analysis
• Six Sigma
• Team Management
• Quality Auditing
• Management
• Leadership
• Operational Due Diligence
• Service Delivery
• Business Analysis
• Business Process Improvement
• Bpo
• Quality Assurance
• Business Process Mapping