Utkarsh Shukla
Software Engineer @ AWS | B.Tech, NIT Durgapur
- Role
- Software Development Engineer 2 at Amazon Web Services (AWS)
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Utkarsh Shukla
As a Software Development Engineer II at Amazon Web Services (AWS), I contribute to the AWS Quick organization, focusing on end-to-end design and development of complex systems. My work includes creating and enhancing Knowledge Base observability, developing customer-facing features like the Refresh Report UX, and implementing metrics, monitoring, and alerting solutions to improve system reliability and reduce mean time to recovery (MTTR). Holding a Bachelor of Technology in Information Technology from the National Institute of Technology Durgapur, I bring expertise in problem-solving, AWS services, and optimizing system performance. I am motivated by delivering operational excellence and supporting scalable, customer-focused solutions for business-critical applications.
Experience
Software Development Engineer 2
Jan 2025 — Present
Engineer in the AWS Quick organization. Major contributions include: • Owned end-to-end design and development of Knowledge Base observability, including the Refresh Report UX, which served as the primary entry point for customers to monitor the complete lifecycle of a sync.• Drove operational excellence initiatives, improving CI/CD coverage to 95% and reducing operational tickets by ~60%.• Designed and owned metrics, monitoring, and alerting to improve system reliability and reduce MTTR.
Education
National Institute of Technology Durgapur
Bachelor of Technology, Information Technology
2015 — 2019
M. P. Birla Foundation Higher Secondary School
Higher Secondary
2011 — 2015
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