Utkarsh Mahajan

About Utkarsh Mahajan

A seasoned Learning & Development professional with 19 years of experience in driving impactful training initiatives, program management, and organizational growth strategies. Proficient in designing tailored learning solutions, managing end-to-end program delivery, and optimizing performance through data-driven insights. Recognized for collaborating with leadership to align training objectives with business goals and fostering high-performance cultures through team mentorship and development. Adept at market expansion, stakeholder engagement, and leveraging innovative methodologies to enhance operational efficiency, reduce defects, and drive measurable business outcomes. Known for dynamic leadership, strategic problem-solving, and delivering results that exceed expectations.

Experience

1. Senior Learning Experience Program Manager

   Amazon

   Jun 2022 — Present · Pune, IN

   I lead the strategic direction and execution of advanced learning strategies, ensuring alignment with organizational goals, headcount fluctuations, defect trends, and process complexities. My responsibilities involve collaborating closely with senior leadership and cross-functional teams to assess training needs and design impactful learning solutions. I manage a comprehensive portfolio of training programs, including process training for new hires, cross-skilling, and defect reduction training. Throughout my tenure, I successfully managed to implement end-to-end learning solutions across multiple verticals, enhancing agent performance and operational efficiency. By conducting in-depth performance analysis, I continuously optimize programs to reduce defects and improve quality. My role also entails performing root cause analyses to identify knowledge gaps and performance deficiencies, ultimately deploying corrective actions that have driven substantial improvements in operational outcomes.

Education

• Savitribai Phule Pune University

  Bachelor of Engineering - BE, Computers

  2000 — 2004