Utkarsh Yadav
Digital Transformation @ WNS | IIM Udaipur | Ex-RMSI | Digital Transformation | Shipping & Logistics | GIS & Telematics | Automation | Agentic AI | GenAI | Business Analysis | Operation Management | Process Optimization
- Role
- Senior Consultant at WNS
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Utkarsh Yadav
An experienced transformation leader who specializes in driving vision & end to end…
Experience
Senior Consultant
May 2022 — Present
Product Development- Dynamic Spot Quote Rate Application - Led the end to end product development of Quote application that provides instant spot quote rates for shipping ports and air routes.2. Product Management - GEN AI Chatbot - Managed the developement and deployment of a Gen AI chatbot for a travel company helping agents in customer query resolving.3.Designed & implemented E2E transformation roadmap for majorLTL trucking chain in US.4. Managed 60+ FTE transition project of major US logistics companyto offshore to India office. Worked with six sigma professionals todesign the digital transformation journey of the account & reduceheadcount by automating & streamlining major processes.5. End to End QA management project for US shipping line.6. Implemented Generative AI (ChatGPT)+ intelligent OCR basedsolution for client\'s email management process.7. Developed AI based HS code classifier as an inhouse IP.8. Designed & implemented Gen AI based email auto allocation tool.
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