Utkarsh Yadav

About Utkarsh Yadav

Here\'s a profile summary with 3 years of experience in customer service, social media analytics, and proficiency in MS Office:Customer Service Executive and Social Media Analytics AboutWith 3 years of comprehensive experience in customer service and social media analytics, I specialize in delivering exceptional customer experiences and leveraging data insights to optimize social media strategies. My proficiency in MS Office enhances my ability to manage, analyze, and present data Experience.**Social Media Analytics Specialist**[Cognizant technology solutions ]|[ 2023 to present]- Analyzed social media data to track performance metrics, audience engagement, and campaign effectiveness- Developed and presented comprehensive reports and dashboards using Excel and other data visualization tools- Conducted competitive analysis to identify market trends and opportunities for growth- Collaborated with marketing teams to optimize social media strategies based on data-driven insights.Customer Service Executive**[Moneymitra it solutions pvt ltd ]|[2021 to 2023]- Provided top-notch customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction- Implemented customer feedback mechanisms to improve service quality and foster loyalty- Trained and mentored new customer service representatives, promoting best practices and efficient problem-solving techniques- Utilized MS Office tools to create detailed reports and presentations for Education**[Bachelor of Science ]**[Chhatrapati shahu Ji mahraj university kanpur Skills- Customer Service Management- Social Media Analytics- Data Visualization- Trend Analysis- Reporting and Dashboards- MS Office Suite (Excel, Word, PowerPoint)- Social Media Management Tools (Hootsuite, Sprout Social, etc.)- Audience Segmentation- Problem Certifications-[Power BI ],[Udamy]-[Smart M.S Excel Volunteer Experience**Social Media Analyst (Volunteer)**[Cognizant technology solutions]|- Analyzed social media engagement and provided insights to support the organization’s SummaryI am passionate about combining my expertise in customer service and social media analytics to drive meaningful business outcomes. My ability to analyze data and enhance customer experiences positions me as a valuable asset to any. an organization seeking to improve their service and marketing strategies.

Experience

1. Process Executive

   Cognizant

   Aug 2023 — Present · Gurugram, IN

   Gurugram, Haryana, India

Education

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Bachelor of Science - BS

  2016 — 2019