Utkarsh Varshney
Driving Product Delivery & Transformation | Agile BA | UAT Champion | Process Optimisation | CSPO®, SAFe® POPM | Six Sigma | CEO Award Winner
- Role
- Product Operations Analyst, Business Process Management - Global Capability Center at Assurant
- Location
- Varanasi, UP, IN
- LinkedIn followers
- 500 followers
About Utkarsh Varshney
Product Operations | Project Delivery | Business Analysis | UAT | CSPO® · SAFe® POPM ·…
Experience
Product Operations Analyst, Business Process Management - Global Capability Center
Apr 2023 — Present · IN
Assurant is a global provider of risk management solutions & product warranty for consumer products. This role in Business Process Management focuses on strategically analyzing and enhancing business processes to align with key business initiatives.Domain Expertise: Agile Delivery | Process Improvement | Team Leadership | Business Analysis | Product Management | UAT | Escalation Management Optimised Enterprise Operations & Process Efficiency:> Streamlined and standardised over 30 core business processes using process mapping, SIPOC, and gap analysis, resulting in a 20–30% increase in operational efficiency.> Aligned workflows with enterprise goals to enhance scalability, performance, and cross-functional coordination.> Built and maintained capacity planning tools, real-time dashboards, and SOPs, leading to a 40% boost in team productivity. User-Centric Product Delivery & UAT Leadership:> Led end-to-end UAT cycles across 5+ Agile projects, driving on-time, in-scope delivery through Sprint planning, backlog grooming, and stakeholder alignment.> Collaborated with cross-functional teams to translate business requirements into prioritised features, improving user experience by 25%.> Revamped internal communication workflows, reducing project delays by 35% and enhancing cross-team transparency. Data-Driven Decision Support & Automation:> Conducted weekly reporting audits, integrated stakeholder feedback, and improved data accuracy by 25%, directly impacting leadership decision-making.> Spearheaded automation initiatives that reduced client escalations by 20%, enabled same-day claims validation, and saved 15+ minutes per transaction, leading to significant operational cost savings.
Education
Imperial Public School, Varanasi
Higher Secondary, Commerce
School of Management – UAi
Post Graduate Diploma in Management, Finance
School of Management Sciences, Varanasi
Bachelor of Business Administration - BBA, Business Administration and Management, General
Imperial Public School, Varanasi
Senior Secondary, General
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