Utkarsh Upadhayay
Product Ops Specialist at Gartner
- Role
- Product Ops Specialist at Gartner
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Utkarsh Upadhayay
Data-Driven Researcher and Product management enthusiast with 4+ years of experience in transforming raw data into actionable insights. Skilled in conducting in-depth market research, analyzing complex datasets, and crafting compelling reports and presentations. Seeking new challenges in product and project management to leverage my analytical skills and passion for innovation.
Experience
Product Ops Specialist
Apr 2024 — Present · Gurugram, IN
Vendor Management and Satisfaction- Took ownership of vendor management tasks, addressing escalations and queries from vendors.Implemented process enhancements, resulting in a 10% increase in vendor satisfaction- Automated the entire monthly VSAT Analysis and VSAT Score calculation through Power BI, while also maintaining and publishing it on a monthly basis for all the cross teams.Product Roadmap and User Engagement- Created quarterly product roadmaps and collaborated with teams to prioritize and implementenhancements.Data-Driven Decision Making and Innovation- Leveraged data analysis and research to identify product and process enhancement opportunities.Facilitated product innovation strategies through collaboration with stakeholders.Operational Efficiency and Process Improvement- Led cross-functional teams to develop and launch the PI Task Progress List and major PI Vendor Portal enhancements, resulting in a 10% increase in VSAT Scores- Streamlined inter-team processes, achieving a 20% increase in efficiency across teams- Performing categorization of IT solutions in appropriate IT markets for product listing on Peer Insights- Collaborating with vendors and program managers to address escalations and queries- Analyzing and opening new Market Categories from Research Documents while auditing the vendor-products- Handling the Market Operation Tasks associated with the products listed on the platform- Supervised & Trained 2 new contractors and assessed their performance- Managed and Led Project “Historical Markets” for ~35 markets having products- Brainstorming with various stakeholders (QA, Engineering, Product Management etc.) for Product Innovation Strategies and facilitated them with Analysis of the Marketing Ops Processes.
Education
UIET - Kurukshetra University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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