Utkarsh Srivastava

Duty Manager @Ananta Hotels and Resorts

Rajasthan, IN

Duty Manager | Front Office Operations | Guest Relations | Leadership As a Duty Manager in the Front Office, I ensure smooth operations, guest satisfaction, and team coordination by upholding the highest standards of hospitality and service excellence. With a strong foundation in customer engagement and hotel operations, I take pride in being a dependable leader who bridges efficiency with warmth. Key Areas of Responsibility: • Overseeing daily front office operations with professionalism and efficiency • Handling guest check-in/check-out, complaints, and escalations with a solution-driven approach • Supervising and guiding the front office team to deliver seamless guest experiences • Coordinating with other departments (Housekeeping, F&B, Reservations) for operational synergy • Ensuring compliance with service standards, safety protocols, and brand guidelines • Managing shift reports, reservations, and duty allocations effectively • Driving guest satisfaction scores by creating personalized service experiences Attributes & Skills: • Strong communication & interpersonal skills for engaging with guests and colleagues • Leadership with a focus on teamwork, motivation, and performance management • Quick decision-making and problem-solving under pressure • High adaptability in dynamic hospitality environments • Attention to detail with a guest-first mindset • Proficient in property management systems (PMS) and front office software With dedication, empathy, and operational expertise, I aspire to create memorable guest journeys while supporting organizational growth.