Utkarsh Srivastava
Application Support Engineer3 at Statiq||Ex American Express|| Ex Amazon
- Role
- Application Support Engineer 3 at Statiq
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Utkarsh Srivastava
Tech and Coding enthusiast with a Bachelor of Technology in Computer Science and Engineering from IMS Engineering College- Ghaziabad. Experienced professional with expertise in application architecture, systems administration, network administration, and cloud technologies. Hold\'s a Master\'s Program Certificate in Data Science from Simplilearn.
Experience
Application Support Engineer 3
Apr 2025 — Present
Lead a team of 4 support engineers, overseeing training, SOP documentation (Confluence), and onboarding processes. Manage and optimize SaaS platform operations, monitoring health via AWS, Elastic Cloud, CloudWatch, Sentry, and Redis DB. Automated routine support tasks by developing custom scripts with the help of Generative AI tools, increasing team efficiency and reducing manual workload. Collaborate closely with QA for smoke testing, UAT, and mobile app releases; support DevOps in CI/CD pipeline monitoring and new deployments. Liaise directly with clients, product managers, and developers for requirements gathering and delivery. Create and manage Jira tickets for development requirements and bug reporting discovered during smoke tests and UAT. Daily tools: AWS, Elastic Cloud, Meta DATABASE, SQL, Retool, appsmith, CloudWatch, Redis DB, Sentry, Confluence, Jira
Education
IMS ENGINEERING COLLEGE, GHAZIABAD
Bachelor of Technology - BTech, Computer Science
2016 — 2020
IMS Engineering College
Bachelor of Technology, Computational Science
Simplilearn
Master's Certificate
Simplilearn Alumni
Master's Program in Data Science, Data Science
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