Utkarsh Shambharkar
MBA in Operations & HR | Ex-Service Manager at Ola Electric | Ex-Operations Manager at Hover Mobility
- Role
- Service Manager at Ola Electric
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
Experience
Service Manager
Nov 2024 — Present · Nagpur, IN
Operations Management: Oversee daily operations of the OLA Service Centres to ensure smooth and efficientfunctioning. Ensure the service centres adheres to all safety regulations and procedures.2. Team Leadership: Supervise and mentor Service Champions and service staff, fostering skill development andteamwork.3. Customer Service Excellence: Ensure timely handling of customer requests and repairs, addressing escalatedconcerns to deliver effective resolutions.4. Quality Control: Monitor service quality and ensure adherence to OLA\'s standards for service and repair.5. Performance & Inventory Management: Track performance metrics, implement improvements, maintaininventory levels, and coordinate with the supply chain.6. Target Achievement & Reporting: Ensure the daily service targets of the region are met and generatecomprehensive performance reports.
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