Utkarsh Pradhan
IT Service Manager
- Role
- Information Technology Service Delivery Manager at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Utkarsh Pradhan
Results driven IT Service Management professional with 12+ years of experience delivering…
Experience
Information Technology Service Delivery Manager
Jun 2024 — Present · Bengaluru, IN
Ensuring that IT services are delivered effectively and efficiently, meeting client expectations and business requirements. • Building and maintaining strong relationships with internal stakeholders, including users, IT teams, and business leaders, to understand their needs and priorities. • Overseeing relationships with IT vendors and suppliers, ensuring they meet service level agreements (SLAs) and providing support for IT services. • Planning, managing, and optimizing IT service budgets and resources to achieve business goals. • Identifying opportunities for process improvement and implementing new technologies to enhance the delivery of IT services. • Tracking and monitoring key performance indicators (KPIs) related to IT service delivery, reporting on performance, and identifying areas for improvement. • Ensuring that IT services are secure and compliant with relevant regulations and standards. • Leading the Internal Audits and ITGC Audits for the project to meet the compliance. • Creating and executing plans to improve customer experience and meet service objectives. • Monitoring customer satisfaction and identifying areas for improvement based on feedback.• Evaluating the effectiveness of service processes and identifying areas for optimization.
Education
Uttar Pradesh Technical University
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2009 — 2013
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