Utkarsh Pandya
CRM & Customer Success Leader | IT Services & SaaS | Project & Delivery Management
- Role
- Business Development Executive (Client Success & Post-sales Operations) at Differenz System
- Location
- Surat, GJ, IN
- LinkedIn followers
- 500 followers
About Utkarsh Pandya
Client Success professional with 3.7+ years of experience in SaaS and ITservice environments, specializing in post-sales client management, onboarding, customer support, and cross-functional coordination. Proven ability to manage client relationships, improve product adoption, resolve escalations, and drive customer satisfaction and retention. Strong experience working with CRM tools including Salesforce, HubSpot, and Zoho.
Experience
Business Development Executive (Client Success & Post-sales Operations)
Oct 2025 — Present · IN
Acted as the primary coordination point between prospects, internal teams, and delivery stakeholders post-handover. • Supported client onboarding by coordinating requirements, documentation, and internal follow-ups. • Collaborated with Tech, QA, and Support teams to ensure a seamless transition from sales to delivery. • Maintained comprehensive client interaction records and communication logs in Salesforce CRM.
Education
Gujarat Technological University
B-Tech, Civil
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