Utkarsh Pandey
Duty Manager-ITC ll IHCL II Ex- OBEROI - Front Office II IHM BHOPAL - President of Corporate Resource Centre
- Role
- Duty Manager at ITC Hotels Limited
- Location
- Agra, UP, IN
- LinkedIn followers
- 500 followers
About Utkarsh Pandey
To secure a challenging position in a reputable hospitality organization to expand my…
Experience
Duty Manager
May 2025 — Present · Agra, IN
Served at a premium 233-room ITC property, overseeing daily hotel operations with a focus on exceptional guest service, operational efficiency, and team coordination.Guest Services & Satisfaction:Acted as the senior-most manager on shift, ensuring smooth guest experiences and addressing escalated concerns promptly.Managed VIP arrivals, personalized guest interactions, and service recovery to uphold ITC\'s luxury service standards.Operational Oversight:Monitored all front-of-house operations, including front office, concierge, bell desk, and lobby management.Ensured adherence to SOPs and quality benchmarks across guest-facing departments.Crisis & Complaint Management:Handled guest complaints with discretion and efficiency, often turning service lapses into memorable experiences.
Education
IHM BHOPAL
3year B.sc in business hospitality in hotel management
2020 — 2023
St john co-ed school Naini Prayagraj
12th ISC BOARD
2012 — 2020
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