Utkarsh Kushwaha
Senior Officer- Quality & Customer Experience @Adani Airport Holdings Ltd
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WORK HISTORY
Senior Officer- Quality & Customer Experience @Adani Airport Holdings Ltd
Lucknow, IN
Driving quality and customer experience initiatives to enhance service standards at Lucknow Airport.Elevated ASQ global ranking through cross-functional collaboration and service quality auditsDeployed 5S practices and introduced location-based feedback tools for real-time service insightsLed improvements in signage clarity and consistency across key passenger areasEnsured ISO compliance and tracked performance against service KPIs across functions
EDUCATION
RTM Nagpur University
M.Sc Tech Applied Geology
ABOUT UTKARSH KUSHWAHA
I am a Customer Experience & Service Quality professional with 7+ years of…
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