Utkarsh Kale

About Utkarsh Kale

A result-driven MBA (Marketing & HR) professional with over 9 years of experience in Operations, Quality Control and Process Improvement in Logistics with Defensive Driving skills, officially trained by Defensive Driving Trainer at Amazon• Led logistical and reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse and final disposal of resources • Collaborated with cross-functional departments to integrate logistics with customer sales, order management, accounting, and shipping • Analysed the financial impact of proposed logistics changes such as routing, shipping modes, product volumes, mixes and carriers• Drove (inbound & outbound) logistics operations encompassing new route identification, fleet management and negotiation with freight forwarders for timely delivery of the materials required• Spearheaded the overall management of a Delivery Center with key focus on Last Mile Delivery, Team Management, and General Administration• Rich experience in managing large teams, their conflict management and thus achieving company objectives• Possess expertise in maintaining high standards of customer service with quality & service norms to achieve customer satisfaction & business retention• An effective communicator with strong relationship management, interpersonal and presentation skills with the capability to relate to people at any level of business and management; possess excellent analytical and negotiation skills

Experience

1. Operations Manager Ii

   Amazon

   Feb 2019 — Present · Indore, IN

   Managing overall operations of Delivery Center with key focus on Last Mile Delivery, People Management, Costing, Audits, LP/shrinks & Process Improvement• Last Mile Execution - Spearheaded the city’s delivery operations - Delivery through Delivery Center for Last Mile – ensuring that the KPI’s are achieved. Managed stakeholder (i.e. SC, SLP, logistics, End customers, CS, Finance, planning etc)• Handled loss prevention for the city with focus on RCA and mechanisms set to correct the course and process adherence• Cost Reduction – Drove CPS drive to reduce cost by applying lean and six sigma methods to achieve weekly and monthly targets• Partner Relations - Initiated logistics partnership, negotiated requirements and managed logistic network performance. Identified and resolved problem areas for customers and logistic partners for consistent and transparent delivery experience. Scaled up the Last mile operations in accordance with the growth plan of the business• Analytics - Utilized order fulfilment data to understand customer expectations from the Last mile perspective• Process Improvement - Worked closely with change catalysts to drive process improvement in the DC to develop positive acceptance on the culture of change• Develop and Optimize Processes – Demonstrated the ability to implement the big picture ideas and break them into actionable steps with progressive timelines for completion. Ensured the SOP adherence across the DC through Team Leads• Compliances & Audits - Owned safety, compliance, documentation and reporting activities for the DC. Conducts Daily/Weekly and Monthly compliance audits for the DC to check 100% process compliance and defects leading to shrinks and work on corrective action course

Education

• Keshav Nagar High School

  10th, Metriculation

  1999 — 2002

• Kamla Nehru Mahavidyalaya

  B. Com. - Computer Application, Commerce & Computer Application

  2006 — 2009

• New English Junior College

  12th, Science

  2004 — 2005

• Department of Business Management

  Master of Business Administration (MBA), Marketing & Human Resources

  2010 — 2012