Utkarsh
Technical Support Specialist | L1/L2 Support | Troubleshooting | BIOS Configuration | Software Installation | System Diagnostics | OS Support (Windows, macOS, iOS, Android)
- Role
- Technical Support Specialist at Justanswer
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Utkarsh
Experienced Technical Support Specialist with over 4 years of proven expertise in…
Experience
Technical Support Specialist
Oct 2023 — Present · Bengaluru, IN
Deliver L1 and L2 technical support to global customers, primarily in the USA, across operating systems including Windows 10/11, macOS, iOS, iPadOS, and Android.Diagnose and resolve system performance issues, software malfunctions, and OS-level errors using in-house remote access tools and structured troubleshooting.Manage full ticket lifecycle using internal CRM, ensuring accurate documentation, follow-ups, and timely resolution.Engage with customers via live chat and voice calls, handling inbound and outbound interactions for comprehensive problem resolution.Perform post-resolution follow-ups to ensure issue closure and customer satisfaction.Recognized for maintaining high first-call resolution rates, ticket closure efficiency, and CSAT scores.Support team members during high-volume periods and contribute to process feedback for continuous improvement.
Education
Gurunanak dev institute of technology
Diploma, Computer Engineering
2017 — 2020
Lingaya's Vidyapeeth
Bachelor of Technology - BTech, Computer Science Engineering
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