Uti Oson
Senior Customer Success Manager @埃森哲
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WORK HISTORY
Senior Customer Success Manager @埃森哲
Ottawa, ON, CA
Retained $45M in ARR across 52 enterprise accounts by building multi-threaded relationships with executives and operational stakeholders, leading Executive Business Reviews, and aligning success plans to measurable customer KPIs.• Achieved 113% Net Revenue Retention by identifying expansion opportunities and driving seat growth and deeper product adoption through structured success plans and data-driven engagement strategies.• Secured $37.8M in renewals over 24 months by maintaining renewal forecasting 90–120 days ahead of contract expiration and proactively addressing churn risk using customer health metrics and behavioral insights.• Increased successful renewal saves by 15% by developing structured save plans with clear ROI articulation and executive alignment when risk indicators emerged.• Improved customer value realization across enterprise accounts by diagnosing workflow inefficiencies and aligning SaaS capabilities to measurable business outcomes during strategic advisory sessions.• Strengthened adoption and long-term engagement by conducting Executive Business Reviews and presenting ROI insights that guided next-best actions and expansion strategy across key accounts including Meta, British Airways, and Delta Airlines.• Improved customer lifecycle execution by collaborating with Sales, Product, Support, and Operations to streamline onboarding, optimize adoption playbooks, and scale customer success frameworks across the organization.
EDUCATION
University of Calabar
Bachelor of Science (B.Sc.), Pathology
ABOUT UTI OSON
I help enterprise organizations turn SaaS platforms into measurable business outcomes. I manage $45M+ ARR across 50+ global accounts, driving adoption, retention, and expansion while building multi-threaded relationships with executives and operational leaders. My work directly impacts revenue, operational efficiency, and long-term client loyalty.With 8+ years managing global B2B SaaS portfolios, I specialize in driving adoption, retention, and expansion across strategic accounts while ensuring customers realize tangible ROI. I manage complex, multi-threaded relationships with operational leaders, HR and finance partners, and C-suite executives, translating SaaS capabilities into operational improvements and measurable outcomes.In my current role, I manage 50+ enterprise accounts representing $45M in ARR, owning the full customer lifecycle from onboarding and value realization to renewals and expansion. Through proactive engagement, KPI-driven success plans, and data-backed storytelling, I’ve achieved 113% Net Revenue Retention and secured $37.8M in renewal revenue over the past two years.I’m always open to connecting with leaders building great products and teams in B2B SaaS.
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